Reference

Terms That Govern Your vs7 Account

These terms set out what you agree to when you open and use a vs7 account — covering deposits via bKash, Nagad, or Rocket, how withdrawals are processed, and what we expect from you.

Account eligibility appliesbKash · Nagad · Rocket coveredBangladesh-region dependentSubject to local law
vs7 Terms That Govern Your vs7 Account
TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat widget from any page on vs7. Our support team can clarify specific clauses, account status questions, or wallet-matching disputes in real time.
Email Support Send detailed terms or account queries to our support address. Include your registered wallet number — bKash, Nagad, or Rocket — so we can locate your account quickly.
Account Help Centre The Help Centre in your account dashboard covers common terms questions: withdrawal holds, account verification steps, and what triggers a review on your account.
HOW WE OPERATE

How vs7 Handles Your Account Data

We keep your account data only as long as it is needed for transaction records, dispute resolution, and compliance with applicable law. You can request a summary of what we hold by contacting support through live chat or email.

Wallet Security

Your bKash, Nagad, or Rocket number is stored in encrypted form. We never share it with third parties outside of the payment processing required to complete your transaction.

Account Access

Login uses a one-time PIN sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will freeze the account while we investigate.

Data Retention

Transaction records are retained for the period required by applicable law. Once that period lapses, data is deleted or anonymised. You may request early deletion where local law permits it.

Dispute Process

If you believe a transaction was processed incorrectly, raise it within 30 days via live chat or email. We will review the wallet confirmation record and respond with our findings.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover what most people ask. For anything not listed here, live chat is the quickest path to a direct answer.

Access depends on whether your region is eligible and whether local law permits it. You are responsible for checking this before opening an account. We do not make eligibility decisions on your behalf.

Duplicate accounts linked to the same identity, mobile number, or wallet — bKash, Nagad, or Rocket — will be flagged. We may suspend both accounts and hold any pending withdrawals pending a review.

We confirm the withdrawal wallet matches the one used to deposit as a standard fraud-prevention step. This protects your funds. The check is done on our end and does not require action from you unless we flag a mismatch.

Contact support via live chat or email and ask for a data summary. Include your registered wallet number so we can locate your account. We will respond within the timeframe required by applicable law.

You can close your account before the updated terms take effect. Continued use after the effective date is treated as acceptance. We note the change date at the top of this page whenever terms are revised.

Raise it within 30 days of the transaction via live chat or email. Give us your wallet type — bKash, Nagad, or Rocket — the amount, and the date. We will check the confirmation record and reply with our findings.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.